Social Services Case Manager

The Social Services Case Manager at St. Francis Center (SFC) will work closely with Saint Francis Center guests who are elderly or who have a disability (i.e., Intellectual & Developmental Disability, Mental Health, Physical).  The Social Services Case Manager will work individually with vulnerable clients to resolve homelessness through intensive case management and supportive services.  This will require the Case Manager to support clients inside and outside of the shelter setting.  This position reports to and receives regular supervision from the Director of Social Services and is housed at the Day Center.


Areas of Responsibility

Identify guests who require supportive case management to resolve homelessness.

Work in partnership with SFC intake office and outreach teams to connect with individuals in need of intensive case management.

Assess individual needs and strengths to determine best course of action to obtain housing; design service plan to reach housing goal utilizing person-centered approaches.

Meet with client regularly (interval based on individual need).

Coordinate continuity of care with providers, including but not limited to Medical, Mental Health, Community Centered Boards, Adult Protective Services, and Long Term Care.

Connect clients to community-based services and benefits.

Work with various agencies to secure housing, benefits, healthcare or any needed service(s).

Accurately document all interactions and progress in HMIS.

Establish and maintain effective working relationships with legal entities, mental health professionals and others.

Provide case management to minimum of 70 individuals annually.

Assist SFC guests in resource coordination during regular office hours.

Participation in team and agency meetings and initiatives.

Supporting Direct Care services at the Day Center by filling in a minimum of 6 hours monthly.

Other duties as assigned.


Ability to listen with care, treat guests with respect and dignity, and respond to each individual’s unique needs.

Ability to understand and maintain professional boundaries.

Exceptional knowledge of resources in Denver and surrounding counties for people who are homeless, seeking housing or alternative housing options.

Basic computer competency, including use of Microsoft Office, HMIS, and basic accounting software.

Demonstrated problem solving, conflict mediation, crisis management, customer service, interpersonal, and oral communication skills.

Strong interviewing skills with the ability to draw out potential resource information.

Experience in data collection and record keeping with attention to detail and accuracy.

Basic knowledge of Housing First principles, Trauma Informed Practices, and motivational interviewing.

Willing and able to work with people from a variety socioeconomic and cultural backgrounds including individuals with various and multiple disabilities.

Ability to collaborate both within SFC and with other organizations in the community.

Bachelor degree in Social Work, Social Services, or equivalent credentials in a related field preferred.  Minimum 1.5 years of experience in a case management role is also acceptable.

Two or more years of experience working with people in poverty or homelessness essential.

Excellent organizational and time management skills.

Reliable transportation, Colorado-mandated automobile insurance, valid Colorado Driver’s License, and good driving record required.



This is a full-time, non-exempt position, Monday through Friday. Starting salary range is between $17.00 – 19.00/hr, and includes excellent benefits, including employer paid health and dental insurance, generous paid time off, life insurance, and retirement plans.

How To Apply

Qualified persons may apply by sending a cover letter, résumé, and three references to, attn: Midori Higa. Résumés without a cover letter will not be considered. Invitations for interviews will be extended upon review of qualified candidates until the position is filled.

St. Francis Center is an Equal Opportunity employer.

St. Francis Center is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, gender identity or expression, or pregnancy.  St. Francis is an equal opportunity employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action.