Position: Basic Services Staff (Full-time)

Basic Services staff works primarily in the day center which provides emergency shelter and services to people experiencing homelessness (guests).  Basic Services staff must be able to work as a team with other staff and volunteers in order to implement the day center’s mission of providing a safe, peaceful, clean, and respectful environment where guests can meet their basic needs and access supportive services to work towards housing.  In addition to the direct services provided by the center, each full-time Basic Service staff member has one or more additional “desk duties”, which may be administrative, supervisory and/or supportive roles to ensure the day center’s efficient daily operation according to the vision and mission of the department and organization.  This position reports directly to either the Director or Assistant Director of Basic Services.

This is a full-time, non-exempt position, 40 hrs/week. Schedule will include one weekend day per week. Position includes paid-time-off benefits, and fully covered employee health and dental insurance. Basic life insurance and 403(b) pension plan are also available after one year of employment. Salary starts at $16/hr.


Primary Responsibilities:

Direct care/services

-Provides services for guests in accordance with the mission and vision of St Francis Center and the Basic Services department

-Greet clients of the day center as they enter the building (must ascertain whether client is appropriate to enter the facility)

-Provides relevant information and referral for shelter guests

-Provides/monitors direct services (showers, clothing room, storage and mail, etc.)

-Trains new staff, interns and volunteers in various day center stations as needed

-Upholds policies/standards that govern shelter activity; maintains high standards related to safety, efficient service provision, guest care, and shelter cleanliness

-Works with other Basic Service team members to handle crisis situations including: responding to seizures and other medical emergencies, responding to conflict and fights among guests, confronting agitated or inappropriate guests, providing appropriate back-up to team members and volunteers, etc.

Other duties/requirements

-Sorts mail

-Performs cleaning duties including laundry, end of day cleaning, etc.

-Purges items left overnight according to shelter policy

-Performs weekly storage purge as assigned

-Participates in daily shift change meeting including discussing incidents, typing daily notes, recording guest time-outs and/or conditions to return, etc.

-Participates in all weekly Basic Service department meetings and monthly “All Staff” meetings

-May participate in organizational or departmental workgroup(s) or subcommittee(s)

-Performs additional assignments and responsibilities (“desk duties”) which may include one or multiple of the following: supervisory role, administrative tasks, performing shelter intake duties, working some time in other departments, etc.

-Other duties, as needed



-Experience working in shelter environment

-Strong commitment to St. Francis Center mission and vision

-Ability to lead others including staff, volunteers and guests

-Ability to work with and communicate effectively with a diverse population including staff, volunteers and guests

-Strong professional boundaries

-Basic understanding and experience with Trauma Informed Practices

-Attention to detail and ability to multitask

-Ability to de-escalate people in crisis

-Computer literacy, including basic proficiency in MS Office, Outlook, and Excel

-Ability to complete and implement Trauma Informed Practices, Restorative Practices, Mental Health First Aid and CPI/de-escalation trainings, as well as other trainings deemed necessary by the organization or department


Qualified persons may apply by sending a cover letter, résumé, and three professional references to applications@sfcdenver.org. Résumés without a cover letter will not be considered. Invitations for interviews will be extended upon review of qualified candidates.